Should I buy the Loss Damage Waiver the rental car company offers when I rent a vehicle?
We often get this question - it can seem like the rental car company is just trying to get you to spend more money!
Whether you rent a vehicle for personal use while on vacation, as a substitute while your vehicle is being repaired or serviced, or for business use while out of town, there comes that time when you’re standing at the rental car counter and the agent asks the inevitable question: “Do you want to buy our loss damage waiver (a.k.a. our insurance coverage)?”
Most loss damage waiver (LDW) fees are outrageous. Sometimes they cost more than the daily rental fee itself. But is it worth the additional money? It comes down to how much you want to be involved if the rental car is damaged.
First, you should know that the LDW is not actually an insurance policy. It is a waiver of the rental company’s requirement that you bring the vehicle back in the same condition as when you drove it off their lot. Most rental contracts make you responsible for any damage to the vehicle, including theft and weather-related damage. When you purchase the LDW, the rental company won’t hold you responsible for any damage to the rental vehicle.
If you don’t buy the LDW and the vehicle is damaged, here’s what you could be held responsible for under the rental contract:
1. Cost to repair damage to the vehicle, or the full value of the vehicle if it is a total loss;
2. “Diminished value” of the vehicle - the difference between what the vehicle was worth before the accident and what it is worth after repairs have been made;
3. “Loss of use” - the amount of money the rental company loses on rental fees while the vehicle is out of service for repair or replacement; and
4. Administrative or loss-related expenses incurred by the rental company, such as fees for towing, appraisal, and claims adjustment, plus general office expenses for handling the paperwork.
Now you may be wondering – doesn’t my personal auto policy cover damage to a rental vehicle? Here’s the thing: It depends on what kind of policy you have. Insurance companies sell different policies in Texas and the coverage and exclusions are not the same from one company to the next. Some companies sell a policy that covers damage to the rented vehicle in the liability section of the policy, while others cover it in the physical damage section.
We encourage you to ask your agent which type of policy you have, because as you will see, the differences are significant.
Why you should purchase the Loss Damage Waiver when you have a policy that covers damage to the rental vehicle in the liability section:
1. Your limit of liability may not be high enough to satisfy the rental company’s demands.
Coverage for damage to the rental car and related costs are provided by the property damage liability section of your personal auto policy. If the property damage limit of liability is not high enough to cover the value of the vehicle you rent, plus pay for any other costs the rental company demands, you will be personally responsible for the costs that exceed what your insurance company has to pay.
2. Your policy may exclude rented pickups and vans used for business purposes.
If you rent a pickup or van for business purposes, your personal auto policy may not provide coverage at all. Some insurance companies consider an SUV to be a pickup or van, and may therefore not cover any damages arising out of the use of an SUV rented for business purposes.
3. Your premium may go up or your policy may not be renewed if you have an at-fault accident.
You are driving an unfamiliar vehicle in unfamiliar territory. If you have an at-fault accident while driving the rented vehicle, your insurance company may hold it against you - with a premium surcharge or perhaps in extreme situations, non-renewal.
4. Your line of credit may be adversely affected.
If you don’t buy the LDW, the rental company will probably charge an estimated damage amount on your credit card, until the rental car is fixed.
5. You may suffer a huge inconvenience.
When you have purchased the LDW, you can bring a damaged vehicle back to the rental company, hand them the keys, and walk away. When you haven’t purchased the LDW, you may have to spend a significant amount of time dealing with the rental company and your insurance company.
Why you should purchase the Loss Damage Waiver when you have policy that covers damage to the rental vehicle in the physical damage section:
1. Your policy may not cover damage to the rental vehicle at all.
Coverage for damage to the rental vehicle and related costs are provided by the physical damage section of your personal auto policy - IF your policy provides has that coverage on at least one of your covered vehicles. If you don’t have that coverage on at least one of your vehicles, the policy doesn't provide coverage for damage to a rented vehicle. In addition, some policies don't cover a vehicle that has been rented for 30 or more consecutive days.
2. Your insurance company may not pay the entire amount demanded by the rental company.
When your policy provides physical damage coverage on one of your covered vehicles, the policy covers damage to a rented vehicle. The amount payable by the insurance company is the lesser of the “actual cash value” of the vehicle or the amount “necessary” to repair or replace the vehicle, minus your deductible. In addition, the policy covers “loss of use” with a daily limit (usually as low as $20 per day) and a maximum limit (usually $600), and there is usually a 1- or 2-day waiting period before the policy will begin to pay these expenses. Because of all these limitations, you may become personally responsible for:
- The amount demanded by the rental company to repair or replace the vehicle in excess of “actual cash value” or the amount “necessary” to repair or replace;
- The amount of your deductible;
- The amount demanded by the rental company for “loss of use” in excess of the daily and maximum limits payable by your insurance company;
- The amount demanded by the rental company for “diminished value” of the vehicle, even after the repairs are done; and
- The amount demanded by the rental company for administrative or other loss-related expenses.
3. Your policy may exclude some electronic equipment.
Your policy may exclude loss to some electronic equipment that receives or transmits audio, visual or data signals. If you rent a vehicle equipped with a GPS receiver, for example, your policy may not cover it.
4. Your premium may go up or your policy may not be renewed if you have an at-fault accident.
You are driving an unfamiliar vehicle in unfamiliar territory. If you have an at-fault accident while driving the rented vehicle, your insurance company will likely hold it against you - with a premium surcharge or in extreme cases, even non-renewal.
5. Your line of credit may be adversely affected.
If you don’t buy the LDW, the rental company will probably ring up an estimated damage amount on your credit card, pending notification to and settlement by your insurance company.
6. You may suffer a huge inconvenience.
When you have purchased the LDW, you can bring a damaged vehicle back to the rental company, hand them the keys, and walk away. If you haven’t purchased the LDW, you may have to spend a significant amount of time dealing with the rental company and your insurance company.
Bottom Line: We recommend that you buy the Loss Damage Waiver from the rental company.
Coverage Provided by Credit Card Companies
Some credit card companies provide limited coverage for collision or theft if you use their credit cards to pay your rental in full and comply with the terms and conditions of the rental agreement. You may expect your credit card company to pay everything so you can avoid purchasing the LDW offered by the rental car company. However, the credit card coverage is secondary and seldom pays for administrative fees, loss of use charges or the diminished value fee mentioned above. American Express card holders may have an option to add coverage similar to LDW to their card agreement for a small fee.
New Option for Purchasing a Loss Damage Waiver
Now there is a new way for you to cover rental car exposures - a standalone Loss Damage Waiver policy offered by a major insurance company that can be purchased online with a credit card. The web site insuremyrentalcar.com provides options to purchase coverage for a single rental period or an annual term at a cost that is significantly lower than what rental companies charge. The actual policy form can be viewed on the web site and a thorough and easy-to-understand FAQ section provides answers to a number of important questions.
This article was prepared and made available to your agent by the Independent Insurance Agents of Texas, which is solely responsible for its content. Please read your insurance policy. If there is any conflict between the information in this article and the actual terms and conditions of your policy, the terms and conditions of your policy will apply. The Independent Insurance Agents of Texas is a non-profit association of more than 1,500 insurance agencies in Texas, dedicated to helping its members succeed, in part by providing technical resources that explain insurance policies sold to their customers.